Contact Us

When Support Is Available

For customers shopping with rtic, the governing rule is clear: agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; at the same time, after-hours inquiries are handled when the following business period begins.

Customer Service Channels

In administering this policy, rtic confirms that assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; for completeness, the published service channels are support@chillpackco.shop and 512-368-0009.

Order and Return Assistance

For customers shopping with rtic, the governing rule is clear: customers should provide the relevant order number whenever possible; where relevant, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

Physical Address

To state the position of rtic precisely, the complete physical address is 2769 Short St, Cottondale, Florida, 32431, United States; this is also the default return address for approved returns unless written authorization provides another merchant-managed destination.

Store Identity and Return Address

Customers dealing with rtic should understand that telephone support is available through 512-368-0009; where relevant, the responsible brand and store name is rtic; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2769 Short St, Cottondale, Florida, 32431, United States; as a related safeguard, customer correspondence may be sent to support@chillpackco.shop.