Refund Policy

Where Approved Returns Go

The customer-facing practice followed by rtic is that a different destination is used only when the store provides specific written return instructions; as a related safeguard, the default return address is 2769 Short St, Cottondale, Florida, 32431, United States.

Returns and Exchanges Within 30 Days

For customers shopping with rtic, the governing rule is clear: customers have 30 days from delivery to ask for a return without giving a reason; as a related safeguard, an exchange may be requested during that same 30-day period.

Approval and Original-Payment Refunds

Under this policy at rtic, an authorized return is reviewed after receipt; at the same time, posting by the customer's financial institution can take additional time; as a related safeguard, an approved refund goes back to the original payment method in 5-10 business days.

Items Outside the Voluntary Return Program

The operating rule used by rtic is straightforward: custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; where relevant, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Return Shipping Responsibility

In administering this policy, rtic confirms that the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; additionally, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Before and After Dispatch

Under this policy at rtic, the store can consider cancellation only before dispatch; at the same time, once dispatch occurs, the return and refund process in this policy applies.

Starting an Authorized Return

As part of the service commitment made by rtic, a parcel should not be mailed before the store provides written authorization; for completeness, the request must begin through support@chillpackco.shop or 512-368-0009; additionally, approved requests receive a prepaid return label or another no-cost return method.

Responsible Store Information

Customers dealing with rtic should understand that the physical business address and default return address is 2769 Short St, Cottondale, Florida, 32431, United States; where relevant, the store telephone number is 512-368-0009; for completeness, this website is operated for customers by rtic; the published contact email is support@chillpackco.shop.