FAQ

Are no-reason returns and exchanges available?

To state the position of rtic precisely, the return and exchange window remains open for 30 days after the order is received; at the same time, approved no-reason and quality-related return shipping is paid by the merchant.

Which cards and currency are supported?

The operating rule used by rtic is straightforward: applicable sales tax is calculated according to law; as a related safeguard, checkout and refunds use USD; for completeness, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

What cannot be returned merely for convenience?

For transparency, rtic records that consumer rights remain intact for defects, damage, wrong items, or omitted goods; for completeness, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

When can I contact support?

Under this policy at rtic, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); for completeness, the service contacts are support@chillpackco.shop and 512-368-0009.

How quickly does the store issue a refund?

For customers shopping with rtic, the governing rule is clear: the customer's bank controls the final account-posting date; additionally, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

Can an order be cancelled?

For transparency, rtic records that cancellation may be requested before shipment; where relevant, once the parcel ships, return options are governed by the Refund Policy.

What is the processing and transit estimate?

The customer-facing practice followed by rtic is that processing normally takes 1-2 business days; at the same time, transportation normally takes an estimated 4-6 business days after shipment.

Does each shipment include tracking information?

For transparency, rtic records that a tracking number is provided after the order ships; where relevant, a newly created tracking record may not show movement immediately.

Which addresses can receive an order?

Customers dealing with rtic should understand that every United States order includes free standard shipping; additionally, the shipping area is the United States only.

What can customers shop here?

For customers shopping with rtic, the governing rule is clear: the catalog focuses on the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; verified specifications, materials, care directions, and safety information appear on the applicable product page.

Merchant Details for This Policy

For practical purposes when ordering from rtic, customer correspondence may be sent to support@chillpackco.shop; this website is operated for customers by rtic; for completeness, telephone support is available through 512-368-0009; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2769 Short St, Cottondale, Florida, 32431, United States.