Payment Policy

About Credit/Debit Card

The customer-facing practice followed by rtic is that the methods actually available for a particular order are displayed securely at checkout; at the same time, credit and debit card support includes Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

How Refunds Are Sent

The documented approach of rtic is as follows: the customer's financial institution controls the final account-posting timeline; an approved refund is issued to the original payment method within 5-10 business days.

Tax Calculation at Checkout

For customers shopping with rtic, the governing rule is clear: the store collects applicable taxes in accordance with law; additionally, an order is not represented as automatically exempt from tax.

USD Checkout Currency

For customers shopping with rtic, the governing rule is clear: issuer-side currency conversion, if any, is controlled by the customer's financial institution; the storefront uses USD for product prices, checkout charges, and refunds.

Correct Billing Information

In administering this policy, rtic confirms that checkout requires current and truthful billing and contact details; additionally, an order may be reviewed, held, or cancelled if authorization fails or fraud screening identifies material risk.

Issuer Approval and Safeguards

For practical purposes when ordering from rtic, Shopify and approved processors handle card information through protected payment systems; at the same time, complete card credentials are not kept in the merchant's ordinary store records; where relevant, an issuer may verify, authorize, place a temporary hold on, or decline a transaction.

Store Identity and Return Address

Customers dealing with rtic should understand that email support is available at support@chillpackco.shop; the responsible brand and store name is rtic; as a related safeguard, the store telephone number is 512-368-0009; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2769 Short St, Cottondale, Florida, 32431, United States.