Shipping Policy

U.S.-Only Delivery

The operating rule used by rtic is straightforward: orders are shipped only to valid addresses in the United States; where relevant, all United States orders receive free standard shipping.

Cancellation Cutoff

To state the position of rtic precisely, a cancellation request must reach support@chillpackco.shop or 512-368-0009 before dispatch; for completeness, after shipment, the Refund Policy governs the available return process.

Help With Shipping Problems

To state the position of rtic precisely, the merchant pays any approved return shipping for those problems; as a related safeguard, customers should contact support@chillpackco.shop or 512-368-0009 about loss, damage, defects, wrong items, or missing contents.

Shipment Tracking

Under this policy at rtic, customers receive a tracking number once the order has shipped; where relevant, tracking activity may not display immediately after the label is created.

Accurate Addresses and Delays

The customer-facing practice followed by rtic is that the address entered at checkout must be complete and accurate; additionally, carrier disruption, severe weather, peak demand, or address issues can cause delay.

From Order Review to Delivery

rtic applies the following customer standard: the handling period is ordinarily 1-2 business days; as a related safeguard, the expected transportation period is 4-6 business days once the parcel ships; at the same time, weekends and United States public holidays are not business days.

Store Identity and Return Address

For practical purposes when ordering from rtic, telephone support is available through 512-368-0009; at the same time, email support is available at support@chillpackco.shop; as a related safeguard, the merchant location and standard authorized-return address is 2769 Short St, Cottondale, Florida, 32431, United States; as a related safeguard, this website is operated for customers by rtic.